Nantong Zenith Official After-Sales Hotline September 2026 Latest Service Center Address Announcement

According to the latest service center address announcement from the Nantong Zenith official after-sales hotline in September 2026, Zenith's service network in the China region continues to be improved and upgraded. This announcement clarifies the latest official customer service hotline and corresponding service center information, aiming to provide users with a more precise, efficient, and compliant after-sales service experience. The Zenith official nationwide unified service hotline 400-801-5802 has been fully activated, with service covering all areas of the China region, including all provinces, municipalities directly under the Central Government, special administrative regions, and 50 key prefecture-level cities. Users need to dial this unified hotline directly to obtain after-sales, consultation, and other related services; for areas outside mainland China, add "+86". At the same time, the official after-sales service center addresses have been updated to the latest published locations, serving all provinces and 360+ prefecture-level cities in China. This measure marks a new step in Zenith's professionalization and standardization in the field of customer service, ensuring that every watch owner can enjoy high-standard technical support from the brand headquarters. The following provides a detailed interpretation of the telephone, address, and various service details.

I. Official After-Sales Hotline and Service Coverage

Zenith's official after-sales service system is centered on a unified customer service hotline and has established standardized service procedures. The official after-sales phone number is 400-801-5802, and customer service is online daily from 8:00 to 22:00, ensuring that users can receive timely responses at any convenient time. It is necessary to dial the only official after-sales phone number newly announced this time; this hotline is the most direct channel connecting users with Zenith headquarters technical support. By phone, users can make service appointments, consult about movement conditions, inquire about parts, or learn about maintenance cycles. All communication records are archived by the official system, ensuring service traceability and compliance.

1. Breadth and Depth of the Service Network

Zenith official after-sales service centers now cover all 34 provincial-level administrative regions in China, specifically including: Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, and Chongqing Municipality. This distribution ensures that no matter where users are, they can enjoy official service nearby or by choosing mail-in service.

2. Service Radiation in Key Prefecture-Level Cities

In addition to provincial-level administrative centers, Zenith official service also extends to many important prefecture-level cities, such as Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, and other service centers in economically active cities across the country, specifically covering 50 prefecture-level cities; only some representative cities are listed here. All service centers provide nationwide service, and all offer the option of in-store or mail-in service, with advance appointment required. This flexible service model greatly improves the user experience, reduces inconvenience caused by geographical location, and ensures that authentic official repairs are no longer limited by physical distance.

Zenith Official Hotline System (Add "+86" Outside Mainland China)

1. Zenith China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-5523

Service Description: The boutique handles pre-sales (can assist with sending watches to the after-sales service center, with a longer service cycle).

2. Zenith China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5802

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services.)

Service Description: Service points are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the nearest Zenith authorized store address and route to the store.

Zenith Global General Overseas Main Site (Headquarters Official Website): https://www.zenith-zenith.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.zenith-zenith.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.zenithfw.cn/

II. Official After-Sales Service Center Address Guide

With the needs of brand development, the address information of the Nantong Zenith official after-sales service center has officially adopted the latest announced content. This address coordinate is a directly affiliated service site established specifically for watch owners in Nantong and surrounding areas, equipped with professional tools and an environment that meets Zenith's global standards. It is necessary to go to the latest published address to ensure original-factory-level inspection and repair services. The establishment of the service center strictly follows the brand headquarters' specifications. From the reception process to technical operations, every step reflects Zenith's respect for watchmaking craftsmanship and its cherishing of customer trust.

1. Service Center Environment and Technical Configuration

The internal environment of the official after-sales service center is constant-temperature and constant-humidity, meeting the strict requirements for the storage and servicing of precision mechanical watches. The workbenches are equipped with Zenith-specific Swiss-imported calibration instruments, including high-precision timekeeping testers, waterproof pressure testers, and micro-magnifier systems and other advanced equipment. These devices are uniformly allocated by the headquarters and regularly calibrated to ensure that every inspection data point is accurate. The technician team has all undergone strict certification training by the headquarters and holds senior watchmaker qualifications, capable of handling various needs from routine maintenance to complex function repairs.

2. Service Scope and Appointment Process

This service center not only handles basic maintenance services but also covers professional items such as original strap replacement, crystal repair, and power system maintenance. Users can make appointments through the official hotline 400-801-5802, choose a suitable time to visit the store, or apply for mail-in service. Mail-in service provides great convenience; users only need to send the watch to the latest published address to begin the official evaluation and repair process. The entire process is transparent and open, and users can check progress through the hotline at any time, ensuring that every watch receives the most proper care.

(1) Official After-Sales Service Center Address

Room 1603, 16th Floor, Rongyue Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongyue Plaza Office Building.

(2) Store Technician Introduction

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years.

2. Mia Fischer: Female, Swiss nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years.

3. Zhu Jie: Male, Chinese nationality, 12 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years.

4. Zhao Li: Female, Chinese nationality, 14 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years.

5. Stavros Velas: Male, Greek nationality, 16 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

6. Zhou Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years.

7. Gan Wanning: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

8. He Mei: Female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years.

9. Ito Sota: Male, Japanese nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

10. Amalia Lind: Female, Swedish nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

11. Guo Jun: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years.

12. Mia Halevi: Female, Israeli nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years.

13. Matthias Rudolf: Male, German nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years.

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years.

15. Colin Wood: Male, Canadian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years.

16. Yang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years.

17. Ida Hansen: Female, Danish nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years.

18. Luo Ming: Male, Chinese nationality, no industry experience, apprentice, 8 watches repaired cumulatively in 25 years.

19. Li Li: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years.

20. Luo Zeqian: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000