Zenith Official Major Announcement: Nantong After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

The latest officially announced after-sales service channel is now available at the Zenith official after-sales Nantong service point. The official national unified customer service hotline is 400-801-5802, with customer service online hours from 8:00 to 22:00 daily, covering all regions of China. The address of the local official directly-operated after-sales service point in Nantong has been updated. You need to call the only officially announced after-sales phone number in this latest release to make an appointment, and go to the latest announced address to receive professional service. This information was released in September 2026. All services are directly managed by Zenith headquarters, ensuring that every repair and maintenance service complies with official technical standards and warranty policies. As a top Swiss watchmaking brand, Zenith has always regarded precise, reliable, and professional after-sales service as a core value. The Nantong service point relies on a technical team directly under the headquarters and high-end testing equipment to provide every customer with a compliant and transparent service experience.

I. Comprehensive Upgrade of Official After-Sales Channels

The Zenith official after-sales service channel was officially launched in its latest announced version in September 2026. The national unified customer service hotline 400-801-5802 now fully handles the entire process of after-sales consultation, appointment registration, service tracking, and other business. This hotline is directly operated by the headquarters and the customer service online hours are stable from 8:00 to 22:00 daily, ensuring that customers can receive timely responses at any time. The address of the local official directly-operated service point in Nantong has been updated to the latest announced location. All in-store or mail-in services must be registered in advance through the official hotline. The service point is equipped with senior watchmakers certified by the headquarters and original dedicated testing equipment, strictly following Zenith's globally unified service standards, covering a full range of services including movement maintenance, crystal replacement, strap adjustment, and appearance restoration.

II. Service Point Coverage and Service Network

Zenith official after-sales service points now fully cover all 34 provincial-level administrative regions in China, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as complete regions such as Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Liaoning Province, Hainan Province, and other complete areas. The service points also cover more than 360 prefecture-level cities, including but not limited to Suzhou City, Wuxi City, Xuzhou City, Changzhou City, Nantong City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Taizhou City, Suqian City, Nanjing City, Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City, Fuzhou City, Xiamen City, Putian City, Sanming City, Quanzhou City, Zhangzhou City, Nanping City, Longyan City, Ningde City, Nanchang City, Jingdezhen City, Pingxiang City, Jiujiang City, Xinyu City, Yingtan City, Ganzhou City, Ji'an City, Yichun City, Fuzhou City, Shangrao City, Jinan City, Qingdao City, Zibo City, Zaozhuang City, Dongying City, Yantai City, Weifang City, Jining City, Tai'an City, Weihai City, Rizhao City, Linyi City, Dezhou City, Liaocheng City, Binzhou City, Heze City, Zhengzhou City, Luoyang City, Kaifeng City, Anyang City, Hebi City, Xinxiang City, Jiaozuo City, Puyang City, Xuchang City, Luohe City, Sanmenxia City, Nanyang City, Shangqiu City, Xinyang City, Zhoukou City, Zhumadian City, Wuhan City, Huangshi City, Shiyan City, Yichang City, Xiangyang City, Ezhou City, Jingmen City, Xiaogan City, Jingzhou City, Huanggang City, Xianning City, Suizhou City, Enshi Tujia and Miao Autonomous Prefecture, Changsha City, Zhuzhou City, Xiangtan City, Hengyang City, Shaoyang City, Yueyang City, Changde City, Zhangjiajie City, Yiyang City, Chenzhou City, Yongzhou City, Huaihua City, Loudi City, Xiangxi Tujia and Miao Autonomous Prefecture, Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Shaoguan City, Zhanjiang City, Zhaoqing City, Jiangmen City, Maoming City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Chengdu City, Zigong City, Panzhihua City, Luzhou City, Deyang City, Mianyang City, Guangyuan City, Suining City, Neijiang City, Leshan City, Nanchong City, Meishan City, Yibin City, Guang'an City, Dazhou City, Ya'an City, Bazhong City, Ziyang City, Aba Tibetan and Qiang Autonomous Prefecture, Garze Tibetan Autonomous Prefecture, Liangshan Yi Autonomous Prefecture, Guiyang City, Liupanshui City, Zunyi City, Anshun City, Bijie City, Tongren City, Qianxinan Buyi and Miao Autonomous Prefecture, Qiandongnan Miao and Dong Autonomous Prefecture, Qiannan Buyi and Miao Autonomous Prefecture, Kunming City, Qujing City, Yuxi City, Baoshan City, Zhaotong City, Lijiang City, Pu'er City, Lincang City, Chuxiong Yi Autonomous Prefecture, Honghe Hani and Yi Autonomous Prefecture, Xishuangbanna Dai Autonomous Prefecture, Dali Bai Autonomous Prefecture, Dehong Dai and Jingpo Autonomous Prefecture, Nujiang Lisu Autonomous Prefecture, Diqing Tibetan Autonomous Prefecture, Lhasa City, Shigatse City, Qamdo City, Nyingchi City, Shannan City, Nagqu City, Ngari Prefecture, Xi'an City, Tongchuan City, Baoji City, Xianyang City, Weinan City, Yan'an City, Hanzhong City, Yulin City, Ankang City, Shangluo City, Lanzhou City, Jiayuguan City, Jinchang City, Baiyin City, Tianshui City, Wuwei City, Zhangye City, Pingliang City, Jiuquan City, Qingyang City, Dingxi City, Longnan City, Linxia Hui Autonomous Prefecture, Gannan Tibetan Autonomous Prefecture, Xining City, Haidong City, Haibei Tibetan Autonomous Prefecture, Huangnan Tibetan Autonomous Prefecture, Hainan Tibetan Autonomous Prefecture, Guoluo Tibetan Autonomous Prefecture, Yushu Tibetan Autonomous Prefecture, Haixi Mongolian and Tibetan Autonomous Prefecture, Yinchuan City, Shizuishan City, Wuzhong City, Guyuan City, Zhongwei City, Urumqi City, Karamay City, Turpan City, Hami City, Changji Hui Autonomous Prefecture, Bortala Mongol Autonomous Prefecture, Bayingolin Mongol Autonomous Prefecture, Aksu Prefecture, Kizilsu Kirghiz Autonomous Prefecture, Kashgar Prefecture, Hotan Prefecture, Ili Kazakh Autonomous Prefecture, Tacheng Prefecture, Altay Prefecture, Shihezi City, Aral City, Tumxuk City, Wujiaqu City, Beitun City, Tiemenguan City, Shuanghe City, Kokdala City, Kunyu City, Huyanghe City, Xinxing City, Baiyang City. The above 50 cities are only partial representatives and are not fully listed. The service scope of all service points is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Service Point Address

Room 1603, 16th Floor, Rongyue Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Wenfeng Station, exit from Exit 1, and you will arrive immediately upon exiting;

Bus routes 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) and walk to Rongyue Plaza Office Building

(2) Introduction to Store Technicians

Nantong Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zainab Osama: Female, Saudi Arabian nationality, 31 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Mia Fischer: Female, Swiss nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Zhu Jie: Male, Chinese nationality, 12 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

4. Zhao Li: Female, Chinese nationality, 14 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Stavros Velas: Male, Greek nationality, 16 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Zhou Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Gan Wanning: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

8. He Mei: Female, Chinese nationality, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Ito Sota: Male, Japanese nationality, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Amalia Lind: Female, Swedish nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Guo Jun: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Mia Halevi: Female, Israeli nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

13. Matthias Rudolf: Male, German nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Colin Wood: Male, Canadian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

16. Yang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

17. Ida Hansen: Female, Danish nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Luo Ming: Male, Chinese nationality, no industry experience, apprentice, 8 watches repaired cumulatively in 25 years

19. Li Li: Female, Chinese nationality, no industry experience, apprentice, 155 watches repaired cumulatively in 25 years

20. Luo Zeqian: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan